Essential Skills of a Successful Call Center Agent

Call center agents play a key role in customer experiences. Learn the important skills every successful agent must have.

Interview with Ram Sundaram, Director of AI Development at Genesys: Exploring the Hype and Technology Driving Call Center AI

Dialect is the way words are used, while an accent influences the way words sound. Here’s how they develop and why this matters today.

Canada has a wide variety of accents, reflecting the country's diversity in both geography & population. Learn more about these regional accents and what makes them unique.

Call center work can be a good source of income for people suited to the job. Here’s how to land a call center job in the Philippines.

Interview with James Fan, CTO of Tomato.ai and ex-Google Cloud Speech Lead, discussing the future of AI models in the call center

A recently released survey found the UK’s most attractive accents. Here are the results.

Some accents are often associated with greater refinement, sophistication & intelligence than others. Let's look at those languages and why this is the case.

Interview with Dave D'Arcy, 30+ year call center expert who has consulted RingCentral, Vodafone, Vonage, and Sky on accelerating call center performance

Serving as a call center agent requires a specific set of skills & certain personality traits. Here’s what you need to know to land a call center job in India.

Several factors contribute to the high turnover in Indian call centers. Let's analyze these challenges and how call centers can overcome them.

Leading tech publication Venturebeat recently announced the launch of the Accent Softening beta solution and the Tomato.ai seed extension raise

Discussion with Nerys Corfield, call center consultant at Sky, Vodafone, and others, on how call centers can drive better customer outcomes

Non-native English speakers can be at a disadvantage when communicating their thoughts, concerns and ideas in business settings. Learn how AI can help.

Addressing AI privacy concerns is an ethical consideration. Learn how to respect both the privacy & dignity of individuals when designing an AI algorithm.

Discussion with Ping Wu, the Cresta CEO, on How AI is Reshaping Customer Service

Tomato.ai's call center noise cancellation helps to remove noises traditional approaches fail to handle well, like other agents speaking. Learn how to improve call center outcomes, customer satisfaction and loyalty.

Tomato.ai is excited to announce our two solutions, Accent Softening (Beta) and Noise Cancellation, plus our $2M+ in fresh funding

AI is reshaping the technological landscape at speeds previously unthinkable. Learn how it's happening and how to prepare.

Stereotyping can lead to prejudice & discrimination, particularly in remote services. Here's why it happens & how AI can level the playing field.

Learn about the origin of accents, how they change over time as people migrate, and the effect on economic opportunities individuals might have.

With the continued growth of offshore call centers there are significant challenges hiring and retaining agents. Learn about strategies that help call centers address such issues head on.

Discussion with Mark McKercher, ex-Head of Roku CX, on Leveraging AI to simplify workflows, enhance agent skills, and drive customer loyalty

Learn how artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry.

Learn how accent discrimination in customer service can influence judgments, perceptions, and actions of callers

Learn about the results of a study that ranked accents which Americans find most challenging to follow

Learn about how accents develop, and how positive versus negative biases towards certain accents affect interactions

Learn about the top accents which Americans find favorable, and why they like those accents

Discussion with Jim Radzicki, Former CTO of Telus International on How BPOs are Leveraging AI in the Call Center

Learn how accents affect comprehension, trust, and efficiency in call centers, backed by compelling research

Discussion with Ofer Ronen, CEO of Tomato.ai on how BPOs can strategically leverage AI in their call centers

Learn about crucial factors to consider before choosing a voice generator, wether it is for offline use cases like content, or real-time use cases like calls.

The Information tech news site recently announced our seed funding

Learn why offshore BPOs that enhance agents’ voices will have a competitive advantage

With the rise of powerful bots, like ChatGPT, are human phone agents at risk?

Common ways call centers prioritize which solutions to implement next

The first company developing real-time accent softening that retains a person’s voice